The Business of Dentistry – A Seven Part Series: Part 6

Systems

Your daily operations, patient interactions, and staff interactions are where you get to deliver what you are promising to your public. Your daily operation is the difference between how you want to be perceived and how you are actually perceived. How consistent is the patient experience from initial contact through payment of services? Are you meeting expectations, exceeding expectations, or not delivering against what you are promising? How consistent are you? How consistent is your staff? How are you ensuring quality and consistency?

Business systems, quality systems, and training protocols are all ways to create consistency in your dental business. Again, you have a choice. You can implement systems by yourself or you can engage a practice management consulting firm that specializes in systems implementation. Hygiene, case acceptance, scheduling, and recall are just a sample of the systems you should have in place to ensure quality and consistency.

Look for Part 7,  Coming Soon: Measurement & Conclusion!