- What do your patients experience when they contact your office?
- Do callers get a busy signal? Do they get placed on hold?
- When is the first available appointment?
- Are you advertising for someone else?
- Are your patients treated with care and respect?
Our Secret Shopper service answers these questions and more. Our experienced practice analysts will record the call and document their findings. The recording and results will be presented to you in a scheduled phone conversation with the analyst. We will make recommendations on how you can make immediate improvements in patient satisfaction which is critical to the success of your dental business. Remember, case acceptance begins with the very first contact with your patient. This is a great opportunity to see your practice through the eyes of your patients! Request your Secret Shopper Analysis Today!